Contact Information + Communication Protocols

Plan: You may want to have some suggestions prepared to share when speaking with teachers or other staff. A solution will most likely emerge if a number of options are discussed. Listen to your child: listen carefully to his or her views. Ask questions that will help you gather information. Begin your questions with 'what' or 'how'. 'Why' questions can be intimidating and evoke defensive reactions. 

Who to Contact (and When)

Knowing who to contact, and when, is important to effectively deal with a concern. 
Contacting multiple people at multiple levels at the same time often leads to delays, confusion or misunderstanding. 

Step 1 Always contact your child’s teacher first. Most situations are resolved at this level. Throughout the school year, take advantage of opportunities to talk with your child’s teacher. Talking about a concern may be less awkward if you know the teacher first. 

Step 2 If your first discussion does not resolve the concern, try speaking with the teacher a second time.

Step 3 If this does not resolve the concern, contact the Principal or Vice-Principal.

Step 4 If your discussion with the Principal or Vice-Principal does not resolve the concern, contact the Superintendent of Education for your child’s school.

Step 5 If the Superintendent of Education is unable to resolve a concern​, contact the Director of Education. You may also contact the Board Trustee who represents your area if a concern remains unresolved.

Communication Policy
For more information, see Policy B 5.1: Communication Policy

Timelines and Report Back

We will strive to ensure the acknowledgement of a parent inquiry within two business days, and make best efforts to provide an estimated date of response if a parent inquiry cannot be fully addressed within five business days of receipt.